Privacy Policy

Introduction

At Elite One Trading we are committed to protecting the privacy and security of the personal information of our users, students, customers and visitors.

This Privacy Policy explains what information we may collect, what we use it for, how we may share it, how we protect it and what rights the data subject may have, in accordance with the laws applicable in the countries where we operate.

By using our websites, platforms, programs or services, or by providing personal information, the user acknowledges having read this Privacy Policy under the applicable terms.

1Information We Collect

We may collect different categories of information, including:

1.1. Identification and contact data

First name, last name, email address, phone number, country of residence and any other information needed to identify or contact the user.

1.2. Information related to the provision of the service

Information related to enrollment, participation, attendance, progress, communications, support, preferences and use of our programs, products and services.

1.3. Transaction information

Information needed to process payments, invoicing, refunds and other commercial operations. Full payment card details may be processed directly by authorized payment service providers and are not stored by the Company.

1.4. Technical and usage information

We may collect information about the device, browser, IP address, interactions with our sites, platforms and communications, as well as technical information needed to operate and protect our services.

1.5. Photographs, videos, voice and testimonials

When a user voluntarily takes part in interviews, events, sessions, recordings, activities or communications in which their image, voice or statements are recorded, we may process such materials in accordance with the authorization granted, the Terms and Conditions (published on the corporate website) and this Privacy Policy.

2Purposes of Processing

The information collected may be used to:

• Provide, manage and improve our products and services.
• Manage enrollments, payments and access to programs.
• Provide support and customer service.
• Send service-related communications.
• Send commercial communications where the corresponding consent exists.
• Comply with legal, contractual and regulatory obligations.
• Prevent fraud, abuse, unauthorized access and unlawful activities.
• Analyze the operation and use of our services.
• Carry out marketing and communication activities.
• Prepare internal statistics and analyses.
• Manage testimonials, photographs, videos, audio recordings and other content voluntarily provided by users where the corresponding authorization exists.

3Use of Image, Voice, Photographs, Videos and Testimonials

When a user voluntarily takes part in an interview, testimonial session, event, recording, photograph, video, broadcast or similar activity, and has been informed that such material may be used for communication, promotional or advertising purposes, the Company may use the user's image, voice, name, statements and testimonial in accordance with the Terms and Conditions and the applicable authorization.

The materials may be used on websites, landing pages, social media, YouTube, digital platforms, advertisements, marketing campaigns, presentations, promotional materials and other current or future media.

The Company may make reasonable technical and editorial changes, including cuts, length editing, subtitles, format adaptation and selection of excerpts, always endeavoring not to substantially alter the meaning of the testimonial.

Unless otherwise agreed in writing, the authorized use of these materials shall not give rise to any right to compensation, royalties, commission or financial participation.

4Testimonials and Statements of Results

Testimonials used by the Company must correspond to the real experiences of the participants.

Testimonials represent solely the individual experience of the person giving them and do not constitute a guarantee of future results.

In particular, where testimonials refer to economic or financial results or to trading or investment activities, such results may vary significantly from person to person.

The Company may add warnings, clarifications or additional disclosures where it considers them necessary to present the testimonial appropriately and in accordance with applicable law.

The Company will not deliberately modify a testimonial in a way that substantially alters the meaning of the original statements.

5Sharing of Information

The Company may share personal information with providers, contractors, data processors and technology partners who need access to such information in order to provide services to the Company, including:

• Payment processing.
• Hosting and storage.
• CRM.
• Email.
• Messaging.
• SMS.
• Video conferencing.
• Automation.
• Customer service.
• Analytics.
• Security.
• Advertising and marketing.

These third parties are subject to contractual or legal obligations of confidentiality and appropriate handling of the information, as applicable.

The Company may also disclose information where necessary to comply with legal obligations, respond to requests from competent authorities, protect rights, prevent fraud or protect the safety of users, third parties or the Company.

6SMS and Messaging Information

When the user provides their phone number and gives the corresponding consent to receive text messages, they may receive communications related to their enrollment, program, support, reminders, alerts and, where applicable, promotional communications.

• We will not share or sell your mobile phone number information to third parties or affiliates for marketing or promotional purposes under any circumstances.
• Opt‑in data and consent to receive SMS messages are not shared with any third party.
• Message frequency may vary based on your activity and program communications.
• Message and data rates may apply depending on your carrier.
• You may unsubscribe at any time by replying STOP to any of our messages. After sending STOP, you will stop receiving messages.
• For help, reply HELP to any of our messages or write to us at [email protected].
• Consent to receive text messages is not a condition of purchasing any product or service.

7International Transfers

Due to the international nature of our services and technology providers, personal information may be stored or processed in countries other than the user's country of residence.

Where applicable, we will adopt the contractual, technical and organizational measures necessary to protect the information in accordance with applicable law.

8Security

We implement reasonable technical, administrative and organizational measures designed to protect information against unauthorized access, loss, alteration, disclosure or destruction.

However, no system for storing or transmitting information over the Internet can guarantee absolute security.

9Data Retention

We will retain personal information for as long as necessary to fulfill the purposes for which it was collected, maintain business records, comply with legal obligations, resolve disputes and enforce our agreements.

Authorized audiovisual materials may be retained for the period established in the Terms and Conditions or for as long as a legitimate purpose for their retention exists, subject to the rights recognized by applicable law.

10Rights of the Data Subject

Depending on the country of residence and applicable law, the user may have rights relating to:

• Knowing what information we process;
• Requesting access to their information;
• Requesting correction or updating;
• Requesting deletion where legally appropriate;
• Objecting to certain processing;
• Requesting restrictions on processing where applicable;
• Withdrawing certain consents;
• Filing complaints with the competent authority.

The exercise of these rights is subject to the exceptions and limitations provided by applicable law.

11Requests Regarding Testimonials, Photographs and Videos

A data subject who wishes to request the removal of a testimonial, photograph, video, voice recording or other audiovisual material used by the Company may submit a request via:

Email: [email protected]

with the subject line: SOLICITUD DE RETIRO DE TESTIMONIO (Testimonial Removal Request)

The request must include, to the extent reasonably necessary to identify the material:

• Name of the requester
• Email address used with the Company
• Description of the material
• Link or location where it is published, if available
• The specific request

The Company will assess the request in accordance with applicable law, the nature of the authorization granted and the rights of the data subject.

Where removal of the material is legally appropriate, the Company will take reasonable steps to remove it from the digital channels it directly controls.

A removal request does not necessarily imply the immediate deletion of copies outside the Company's direct control, including third-party publications, republications, screenshots, copies stored by third parties, search engines, independent platforms or previously distributed content.

Where a third-party platform has its own removal mechanisms, the Company may reasonably cooperate with the data subject where appropriate.

12Cookies and Similar Technologies

We may use cookies and similar technologies to improve the user experience, analyze traffic, maintain sessions, personalize certain content and measure campaigns.

The user may manage certain cookie preferences through the tools available in their browser or on the website.

13Minors

Our programs, products and services are primarily intended for persons with the legal capacity to enter into contracts. However, where applicable law allows, minors may participate under the authorization, supervision and responsibility of their duly empowered parent, guardian or legal representative.

When a minor takes part in any of our programs, activities, events, interviews, sessions, recordings or services, the parent, guardian or legal representative must grant the authorizations and consents legally required for their participation and for the processing of their personal data under this Privacy Policy.

14Changes to this Policy

We may modify this Privacy Policy when necessary due to legal, operational, technological or commercial changes.

The updated version will be published on our corporate website, indicating the date of the update.

Where applicable law requires additional consent, such consent will be requested.

15Contact

For questions, privacy-related requests, the exercise of rights or requests regarding testimonials and audiovisual materials:

Elite One Trading LLC
[email protected]
16831 NE 15th Ave, North Miami Beach, FL 33162