Support

Message us on the chat and a member of the team will answer. If you'd rather talk, give us a call — the number is toll-free within the United States.

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Frequently asked

What we get asked most

I can't sign in to the campus, what do I do?

Go to app.eliteonetradingelms.com and use the same email you enrolled with — that's the most common cause: the account exists, but under a different email. If it still won't let you in, write to [email protected] from that address and we'll restore your access.

Where do I find the class recordings?

Inside the campus, in your program's section. Live sessions are recorded and published the same day; if one is still missing after 24 hours, let us know on the chat.

I want to change my payment method or review a charge

Write to [email protected] with your enrollment email and the date of the charge. Never share your full card details over chat or email — we will never ask you for them.

I'm not a student yet and I have questions about the program

That's handled by the sales team rather than support. Write to [email protected] or mention it on the chat and we'll put you through to the right person.

How long do you take to reply?

Within support hours, usually the same day. Outside them, first thing on the next business day. Chat and email go into the same queue, so there's no need to write through both.